Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused and unopened in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at hello@writtenwithlove.com.au where we will provide you details of our returns process. Please note that returns will need to be sent to the following address: 

Written With Love - PO Box 6272, Rouse Hill Town Centre, NSW 2155 Australia

Items sent back to us without first requesting a return will not be accepted. Shipping costs are non-refundable and you will be required to cover the cost of shipping your purchase back to us. Upon inspection of the product, if your return is accepted will notify you regarding the status of your return. 

You can always contact us for any return question at hello@writtenwithlove.com.au. 

Damages and issues: 
Please inspect your order upon reception and contact us immediately and provide photos if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items:

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@writtenwithlove.com.au.